This document is a public offer and a public contract. According to Articles 633 and 641 of the Civil Code of Ukraine, the terms of the public offer and the public contract are the same for all users (Owners and Contractors). In accordance with Part 2 of Article 642 of the Civil Code of Ukraine, registration on the NattyPets website (http://nattypets.net) constitutes acceptance of this offer, equivalent to entering into an agreement under the terms set forth below, as well as in accordance with the Privacy Policy. The Privacy Policy regulates the processing of users' personal data. The terms of the Privacy Policy can be found via the link on our website. The Privacy Policy is an integral part of these terms.
This public offer is addressed to all individuals and legal entities who wish to use the services of the NattyPets platform and have the technical capability to receive these services.
LLC "SUNPOINT IT SOLUTIONS" (EDRPOU code: 41616222) is not a service provider on the NattyPets platform. The Limited Liability Company "SUNPOINT IT SOLUTIONS" acts solely as the technical administrator of the Platform, providing users with access to the service and offering users of the NattyPets platform the opportunity to use services for interaction between pet owners and service providers under the terms outlined in this agreement.
1.1. Platform — the website http://nattypets.net/, which allows users to interact for the provision of pet-related services.
1.2. User — an individual who has registered on the Platform, accepted the terms of this agreement, and uses the Platform.
1.3. Owner — a User who posts information about their pets and services on the Platform.
1.4. Contractor — A User who accepts an order for the performance of a service from the Owner.
1.5. Service — an action agreed upon between the Owner and the Contractor, provided for the pet.
1.6. Service Package — a set of services that the Owner can purchase to pay for services on the Platform.
2.1. The website administration provides Users with the technical capability:
2.2. The website administration is not a party to the relationships between the Owner and the Contractor but only provides the platform for their interaction.
3.1. Website Administration:
3.1.1. Provides technical support to ensure the Platform's operation.
3.1.2. Has the right to modify the terms of this agreement with prior notification to Users.
3.1.3. Is not responsible for the quality of services provided by Contractors.
3.2. Owner:
3.2.1. Can purchase service packages for posting their offers.
3.2.2. Ensures the accuracy and truthfulness of information about their pets.
3.2.3. Posts their services in compliance with the Platform's rules.
3.3. Contractor:
3.3.1. Undertakes to provide services with quality in accordance with agreed terms.
3.3.2. Has the right to receive payment to a bank card through the Platform.
3.3.3. Ensures the pet's safety during the service provision.
3.3.4. Receives funds as an individual. The Platform automatically deducts and pays personal income tax (PIT) and military tax to the relevant state authorities of Ukraine. The Contractor agrees that the payout amount received on their bank card is net after tax deductions. If the Contractor is a sole proprietor (FOP) or a legal entity, they independently pay taxes according to the current legislation of Ukraine.
4.1. The Owner selects the necessary package, pays for it, and posts information about the service.
4.2. The Contractor selects an available service, performs it, and reports completion through the Platform.
4.3. Payment to the Contractor is made automatically after the Owner confirms the service completion.
5.1. The Platform charges a commission depending on the volume of services provided:
For pet walking:
For pet boarding:
5.2. The Owner pays for the service by purchasing a package on the Platform under the conditions determined during registration.
5.3. The Service Provider receives the net payment for the provided service, which is calculated after deducting the Platform’s commission, personal income tax (PIT) of 18%, and military tax of 5%, if the Service Provider is an individual. The Platform automatically deducts these amounts and makes the payment to the Service Provider’s bank card as specified in their profile. If the Service Provider is a sole proprietor (SP) or a legal entity, they are responsible for paying taxes independently according to the current legislation of Ukraine.
5.4. The Platform Administration acts only as an intermediary in financial transactions between the Owner and the Contractor and is not an employer or customer.
5.5. The company LLC "SANPOINT IT SOLUTIONS" pays a single tax only on the commission, which depends on the service:
In accordance with the terms of the agreement on the payment of a single tax, determined for legal entities.
6.1. The User is responsible for providing false information and violating the rules of this agreement.
6.2. The website administration is not responsible for the actions or inactions of Users during service provision.
6.3. The User is responsible for any actions that disrupt the Platform's operation, including unauthorized access attempts, malware introduction, or other actions harming the Platform's functionality.
7.1. Users confirm their agreement with the terms of this agreement by registering on the Platform.
7.2. All disputes are resolved through negotiations. If an agreement is not reached, the dispute may be submitted to court in accordance with the current legislation of Ukraine. Pre-trial dispute resolution is mandatory.
7.3. This agreement is concluded in the territory of Ukraine and operates under the current legislation of Ukraine.
7.4. The Platform Administration has the right to amend this agreement unilaterally by notifying Users in advance through the publication of a new version of the agreement on the Platform. Changes take effect 14 days after publication unless otherwise stated.
7.5. Users consent to the processing of their personal data in accordance with the current legislation of Ukraine. Details on data processing are provided in the Privacy Policy, available on the Platform.
7.6. The User has the right to terminate this agreement by deleting their account on the Platform.
7.7. The Platform Administration, Owner, and Service Provider are released from liability for failure to perform or improper performance of obligations under this agreement in the event of force majeure, confirmed by documents from relevant competent authorities.
7.8. The Platform Administration grants Users a limited, revocable, non-exclusive license to use the Platform solely for personal purposes in accordance with the terms of this agreement.
8.1. The User has the right to request a refund for services not provided or unused service packages.
8.2. Refunds are issued only if a refund request is submitted within 14 (fourteen) calendar days from the date of payment for the service package, provided that the services under the package have not been used.
8.3. To request a refund, the User must contact the Platform support team through the contact form or email specified on the website, providing:
8.4. The decision on the refund is made by the Platform Administration within 10 (ten) business days from the date of receiving the request.
8.5. Refunds are processed using the same payment method as the original payment, deducting payment system fees and other expenses related to the refund.
8.6. Funds paid for services that have already been used (fully or partially) are non-refundable.
8.7. If the User violates the terms of this Agreement, payments made for services are non-refundable.
9.1. This agreement is a public offer that comes into force upon acceptance by the User. Acceptance of this offer is equivalent to signing a written agreement and is carried out by registering on the Platform.
9.2. The Platform has the right to change the terms of this agreement, but changes do not apply to rights and obligations that arose before the effective date of such changes.
9.3. If errors or inaccuracies are found in this agreement, the Platform Administration has the right to make necessary corrections and clarifications, informing Users in advance.
10.1. All rights to the Platform and its content (including text, graphics, software, and other information) are the intellectual property of the Platform Administration.
10.2. Users are not allowed to use, distribute, or copy Platform materials for commercial purposes without prior written consent from the Platform Administration.
11.1. All disputes arising from or in connection with this agreement shall be resolved through negotiations between the Parties. If the dispute cannot be resolved through negotiations, it shall be submitted for court consideration in accordance with the current legislation of Ukraine.
11.2. This agreement is concluded in the territory of Ukraine and is governed by the current legislation of Ukraine.
11.3. The Platform is not responsible for any violations of copyright, patents, trademarks, or any other intellectual property rights of third parties by Users.
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