PRIVACY POLICY

We, Limited Liability Company "SUNPOINT IT SOLUTIONS", EDRPOU code 42783354, in accordance with the Law of Ukraine dated June 1, 2010, No. 2297-VI "On Personal Data Protection" (hereinafter referred to as the "Law"), undertake to ensure the confidentiality of your personal data. Personal data refers to information that allows us to identify you, such as your name, surname, email address, phone number, IP address, and other information that you voluntarily provide to us.

Our company highly values the confidentiality (personal) information of all individuals who visit the website, as well as those who use the services provided by the platform. In this regard, the company strives to protect the confidentiality of personal data, thereby creating and ensuring the most comfortable conditions for each user to use the platform services.

This Privacy Policy describes how we collect, use, and protect your personal information when using our platform for pet owners and service providers, Nattypets (hereinafter referred to as the "Site"). By using our Site, you agree to the terms of this Privacy Policy.

1. Information Collection

We collect the following categories of personal data:

  • Information you provide:
    • Your name, email, phone number, address.
    • Pet information, such as name, breed, and age.
    • Information about services you order or provide.
    • Passport data (for payment processing).
  • Automatically collected data:
    • IP address, browser type, device data.
    • Information about your activities on the Site (page views, search queries, etc.).
    • Transaction data (we can see and receive information about completed payments).
  • Data from third parties:
    • We may receive information from third-party services (e.g., authentication via social networks).
  • Geolocation:
    • We use your geolocation when performing services, such as pet walking. This information helps us provide accurate and efficient services. You grant permission for access to your geolocation via a mobile device or other relevant platforms.
    • Background tracking: After granting access to geolocation, we will track the provider’s location while performing the service in the background to ensure accuracy and safety.
    • We store the pet walking route.
  • Address:
    • We store the address provided by users so that service providers can find services within a specific location range.
  • Payment data:
    • We store payment details such as account or card number for payment processing.
    • We do not store card expiration dates or CVV codes.

2. Use of Information

We use your information for the following purposes:

  • Provide access to the platform and its features.
  • Create and manage your account.
  • Facilitate interaction between pet owners and service providers.
  • Offer personalized recommendations.
  • Send important notifications (e.g., about changes to terms or policies).
  • Improve the Site’s functionality.
  • Comply with legal requirements.

3. Data Sharing with Third Parties

We do not sell your data. However, we may share it with third parties in the following cases:

  • Payment processing services – for transactions.
  • Technical partners – to support the Site’s operation.
  • Law enforcement – if required by law.

4. Data Protection

We use modern security measures to protect your information, including:

  • Data encryption.
  • Regular updates of security systems.
  • Restricting access to your data.

5. Cookies

We use cookies for the following purposes:

  • Remember your preferences.
  • Collect analytical information to improve the Site.

You can adjust your cookie settings in your browser.

6. Your Rights

You have the right to:

  • Access your personal data.
  • Correct or delete your data.
  • Restrict the processing of your data.
  • Withdraw consent for the use of your data.

To exercise your rights, please contact the following email address: Contact.

7. Privacy Policy Updates

We may update this Policy from time to time. All changes will be posted on this page, and we will notify you of significant updates via email.

8. Contact

If you have questions about this Privacy Policy, contact us:

Contact

Thank you for using our platform!